Shanghai Pudong Int'l Airport Cargo Terminal Co., Ltd.

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Monthly Service Quality Report

· Year 2009 Jan. - Jun.

· Year 2009 Jul. - Dec.

· Year 2010 Jan. - Jun.

· Year 2010 Jul. - Dec.

Indicator	Service Standard	2010 Jul.	2010 Aug.	2010 Sep.	2010 Oct.	2010 Nov.	2010 Dec.
1.Truck Queuing Time	30 mins	99.66%	-	-	-	-	-
2.Cargo Availability Time	30 mins	96.11%	-	-	-	-	-
3.Break Down Time General Cargo	6-8 hrs	100.00%	-	-	-	-	-
4.Break Down Time Perishable Cargo	3 hrs	98.48%	-	-	-	-	-
5.Break Down Time Express Cargo	90 mins	99.95%	-	-	-	-	-
6.BUP Check-in Time	60 mins	99.49%	-	-	-	-	-

Definitions
1. Truck Queuing Time	Time between handout and collection of door number.
2. Cargo Availability Time	Time between submission of delivery sheet by consignee to import counter and availability of first cargo.
3. Break Down Time General Cargo	Time between General Cargo acceptance at airside (last unit) and check-in completed.
4. Break Down Time Perishable Cargo	Time Perishable Cargo Time between Perishable Cargo acceptance at airside (last unit) and check-in completed.
5. Break Down Time Express Cargo	Time Express Cargo Time between Express Cargo acceptance at airside (last unit) and check-in completed.
6. BUP Check-in Time	Time between BUP acceptance at airside and check-in completed.

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