Shanghai Pudong Int'l Airport Cargo Terminal Co., Ltd.

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Customer Survey Results

Twice a year, PACTL carries out interviews with its international airline customers to learn about their satisfaction with PACTL's services in Warehouse and Documentation.
Below the results of the last two surveys are displayed, with average ratings for each of the altogether 27 criteria which are as follows:

(1=very unsatisfied / 2=unsatisfied /4=satisfied /5=very satisfied)


	EXPORT E1: Goods acceptance E2: Palletizing E3: Hand-over time to G.H E4: AWB acceptance E5: Manifesting E6: Dead Load Weight Statement E7: FFM/UCM/SCM/others E8: Tracing E9: Others

	IMPORT I1: Import goods breakdown I2: Import goods delivery I3: AWB delivery I4: Filing system for customer I5: Tracing I6: Automatic SITA messaging I7: Others

	TRUCKING&TRANSFER T1: Feedback of booking T2: Handling time T3: Information for customers T4: Filing system for customers T5: Tracing T6: Others

Marketing Department

M1: Assitance provided o customer
M2: Claims/complains handling
M3: Inquiry feedback
M4: Flight schedule updates
M5: Others

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Tel:	+86-21-68842008 / 68842008-1503
Fax:	+86-21-68342427

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