MONTHLY SERVICE QUALITY REPORT

Monthly updates for our service quality

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2017 Export Truck Queuing Time, Intl’(60mins) Import VCT Completion Time, Intl’(60mins) Domestic Inbound Shipment Break-down(3hrs) Break -down for General Cargo, Intl’(5/7hrs) Break-down for PER Cargo, Intl’(3hrs) Break-down for Express Cargo, Intl’(90mins) Check-in Time for BUP, Intl’(60mins) Break-Down Time for PIL Cargo, Intl.(3hrs) Export Cargo Mishandling Ratio, Intl Shipment(<20%)
JAN T1 97.17% 99.99% - 100% 100% 100% 100% 100% 0.18%
T2 100% 100% 99.93% 100% 100% 100% 99.07% 100% 0%
T3 99.92% 99.98% - 100% 100% 99.93% 99.93% 100% 0%
FEB T1 99.08% 100% - 100% 100% 100% 99.9% 100% 0.09%
T2 100% 100% 100% 100% 100% 100% 99.26% 100% 0%
T3 99.79% 99.99% - 100% 100% 99.71% 99.94% 98.73% 0%
MAR T1 96.18% 99.94% - 100% 100% 99.92% 99.92% 100% 0.09%
T2 99.57% 99.97% 100% 100% 100% 99.65% 99.32% 100% 0%
T3 99.78% 99.96% - 100% 100% 100% 99.95% 100% 0%
APR T1 95.32% 99.99% - 100% 100% 100% 100% 100% 0.14%
T2 100% 100% 100% 100% 100% 100% 100% 100% 0%
T3 99.66% 99.99% - 100% 99.83% 99.8% 99.94% 100% 0%
MAY T1 95.97% 99.94% - 100% 100% 100% 100% 100% 0.16%
T2 99.91% 99.97% 100% 100% 100% 100% 98.31% 100% 0%
T3 99.55% 99.97% - 100% 100% 100% 100% 100% 0%
JUN T1 96.51% 100% - 100% 100% 100% 100% 100% 0.19%
T2 99.96% 99.97% 100% 100% 100% 100% 100% 100% 0%
T3 99.79% 99.97% 100% 100% 99.93% 100% 100% 100% 0.01%

Definition:

  • 1. Export Truck Queuing Time, Intl’(60mins)

    Time between agent gets VCT and truck number called for cargo delivery

  • 2. Import VCT Completion Time, Intl’(60mins)

    Time between VCT scanned for delivery and VCT scanned again for delivery finish

  • 3. Domestic Inbound Shipment Break-down(3hrs)

    Time between domestic cargo acceptance at airside (last unit) and breakdown finished

  • 4. Break -down for General Cargo, Intl’(5/7hrs)

    Time between General Cargo acceptance at airside (last unit) and breakdown completed

  • 5. Break-down for PER Cargo, Intl’(3hrs)

    Time between Perishable Cargo acceptance at airside (last unit) and breakdown completed

  • 6. Break-down for Express Cargo, Intl’(90mins)

    Time between Express Cargo acceptance at airside (last unit) and breakdown completed

  • 7. Check-in Time for BUP, Intl’(60mins)

    Time between BUP acceptance at airside(last unit) and check-in completed

  • 8. Export Cargo Mishandling Ratio, Intl Shipment(<2%)

    Percentage of mishandled export shipments