HOMEInformation CenterCustomer Survey Report

Twice a year, we carries out interviews with our international airline customers to learn about their satisfaction with PACTL's services in Warehouse and Documentation.

The results of the last two surveys are displayed below:

(1=very unsatisfied / 2=unsatisfied /4=satisfied /5=very satisfied)

IMPORT

E1: Goods breakdown

E2: Goods delivery

E3: AWB delivery

E4: Filing system for customer

E5: Tracing and inquiry

E6: Automatic SITA messaging

E7: Helpfulness

E8: Competence

E9: Politeness

E10: Others

EXPORT

E1: Goods acceptance
E2: Palletizing
E3: Hand-over time to ground handler
E4: AWB acceptance
E5: Manifesting
E6: Dead Load Weight Statement
E7: FFM/UCM/SCM/and other messages
E8: Tracing and inquiry
E9: Helpfulness
E10: Competence
E11: Politeness
E12: Others

TRUCKING&TRANSFER

T1: Feedback of booking
T2: Handling time
T3: Information for customers
T4: Filing system for customers
T5: Tracing and inquiry
T6: Helpfulness
T7: Competence
T8: Politeness
T9: Others

MARKETING

M1: Customer support
M2: Customer communication
M3: Response to inquiry
M4: Public statistics
M5: Helpfulness
M6: Competence
M7: Politeness
M8: Others