1. Export Truck Queuing Time, Intl’(60mins)

Time between agent gets VCT and truck number called for cargo delivery

2. Import VCT Completion Time, Intl’(60mins)

Time between VCT scanned for delivery and VCT scanned again for delivery finish

3. Domestic Inbound Shipment Break-down(3hrs)

Time between domestic cargo acceptance at airside (last unit) and breakdown finished

4. Break -down for General Cargo, Intl’(5/7hrs)

Time between General Cargo acceptance at airside (last unit) and breakdown completed

5. Break-down for PER Cargo, Intl’(3hrs)

Time between Perishable Cargo acceptance at airside (last unit) and breakdown completed

6. Break-down for Express Cargo, Intl’(90mins)

Time between Express Cargo acceptance at airside (last unit) and breakdown completed

7. Check-in Time for BUP, Intl’(60mins)

Time between BUP acceptance at airside(last unit) and check-in completed

8. Export Cargo Mishandling Ratio, Intl Shipment(<20%)

Percentage of mishandled export shipments