MONTHLY SERVICE QUALITY REPORT

Monthly updates for our service quality

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2020 Export Truck Queuing Time, Intl’(60mins) Import VCT Completion Time, Intl’(60mins) Domestic Inbound Shipment Break-down(3hrs) Break -down for General Cargo, Intl’(5/7hrs) Break-down for PER Cargo, Intl’(3hrs) Break-down for Express Cargo, Intl’(90mins) Check-in Time for BUP, Intl’(60mins) Export Cargo Mishandling Ratio, Intl Shipment(<20%)
JUL T1 99.39% 99.46% - 100% 100% 100% 100% 0%
T2 99.96% 99.97% 100% 99.98% 99.84% 100% 99.49% 0%
T3 99.48% 99.99% - 100% 100% 99.92% 100% 0%
AUG T1 99.3% 99.36% - 100% 99.91% 99.53% 100% 0%
T2 99.67% 99.97% 100% 100% 99.86% 100% 100% 0%
T3 99.16% 99.99% - 99.99% 100% 99.95% 99.94% 0%
SEP T1 99.91% 99.34% - 100% 99.94% 98.44% 100% 0%
T2 99.96% 100% 99.96% 99.92% 99.5% 100% 100% 0%
T3 99.45% 99.99% - 100% 100% 100% 100% 0%
OCT T1 98.18% 99.57% - 99.95% 99.89% 98.56% 100% 0%
T2 99.96% 100% 100% 99.93% 100% 100% 100% 0%
T3 99.96% 100% - 100% 100% 100% 100% 0%
NOV T1 96.87% 99.57% - 99.72% 99.15% 96.21% 99.9% 0%
T2 98.76% 99.98% 100% 99.86% 100% 97.32% 99.68% 0%
T3 99.92% 99.98% - 99.92% 99.01% 99.86% 99.93% 0%
DEC T1 98.57% 99.6% - 94.9% 83.24% 46.95% 95.56% 0%
T2 99.89% 100% 100% 94.14% 96.56% 90.85% 94.04% 0%
T3 99.97% 99.97% - 79.78% 84.2% 65.41% 94.75% 0%

Definition:

  • 1. Export Truck Queuing Time, Intl’(60mins)

    Time between agent gets VCT and truck number called for cargo delivery

  • 2. Import VCT Completion Time, Intl’(60mins)

    Time between VCT scanned for delivery and VCT scanned again for delivery finish

  • 3. Domestic Inbound Shipment Break-down(3hrs)

    Time between domestic cargo acceptance at airside (last unit) and breakdown finished

  • 4. Break -down for General Cargo, Intl’(5/7hrs)

    Time between General Cargo acceptance at airside (last unit) and breakdown completed

  • 5. Break-down for PER Cargo, Intl’(3hrs)

    Time between Perishable Cargo acceptance at airside (last unit) and breakdown completed

  • 6. Break-down for Express Cargo, Intl’(90mins)

    Time between Express Cargo acceptance at airside (last unit) and breakdown completed

  • 7. Check-in Time for BUP, Intl’(60mins)

    Time between BUP acceptance at airside(last unit) and check-in completed

  • 8. Export Cargo Mishandling Ratio, Intl Shipment(<20%)

    Percentage of mishandled export shipments