MONTHLY SERVICE QUALITY REPORT

Monthly updates for our service quality

HOMEInformation CenterMonthly Service Quality Report

2022 Export Truck Queuing Time, Intl’（60mins） Import VCT Completion Time, Intl’（60mins） Domestic Inbound Shipment Break-down（3hrs） Break -down for General Cargo, Intl’(5/7hrs) Break-down for PER Cargo, Intl’(3hrs) Break-down for Express Cargo, Intl’(90mins) Check-in Time for BUP, Intl’(60mins) Export Cargo Mishandling Ratio, Intl Shipment(<20%)
JUL T1 100% 99.41% - 100% 97.6% 77.25% 100% 0%
T2 99.28% 100% 100% 99.66% 99.36% 85.41% 95% 0%
T3 99.96% 100% - 99.62% 100% 97.62% 99.47% 0%
AUG T1 100% 99.51% - 99.56% 99.57% 83.41% 100% 0%
T2 100% 100% 100% 99.98% 99.4% 88.48% 99.45% 0%
T3 99.93% 99.97% - 99.31% 99.53% 97.74% 99.71% 0%
SEP T1 99.97% 99.77% - 100% 99.8% 99.22% 100% 0%
T2 100% 100% 100% 99.55% 99.83% 95.05% 99.03% 0%
T3 99.95% 100% - 99.46% 100% 98.91% 99.65% 0%
OCT T1 100% 99.75% - 99.96% 100% 99.1% 99.69% 0%
T2 100% 100% 100% 100% 100% 98.91% 99.58% 0%
T3 99.97% 99.98% - 99.53% 100% 98.53% 99.71% 0%
NOV T1 99.97% 99.9% - 100% 99.62% 95.35% 100% 0%
T2 100% 100% 100% 99.97% 100% 92.77% 99.48% 0%
T3 99.9% 99.98% - 99.55% 100% 98.42% 99.86% 0%
DEC T1 100% 99.81% - 99.79% 100% 100% 100% 0%
T2 100% 99.97% 100% 99.97% 98.9% 94.8% 99.4% 0%
T3 99.92% 99.99% - 99.76% 99.64% 96.39% 99.87% 0%

Definition:

  • 1. Export Truck Queuing Time, Intl’(60mins)

    Time between agent gets VCT and truck number called for cargo delivery

  • 2. Import VCT Completion Time, Intl’(60mins)

    Time between VCT scanned for delivery and VCT scanned again for delivery finish

  • 3. Domestic Inbound Shipment Break-down(3hrs)

    Time between domestic cargo acceptance at airside (last unit) and breakdown finished

  • 4. Break -down for General Cargo, Intl’(5/7hrs)

    Time between General Cargo acceptance at airside (last unit) and breakdown completed

  • 5. Break-down for PER Cargo, Intl’(3hrs)

    Time between Perishable Cargo acceptance at airside (last unit) and breakdown completed

  • 6. Break-down for Express Cargo, Intl’(90mins)

    Time between Express Cargo acceptance at airside (last unit) and breakdown completed

  • 7. Check-in Time for BUP, Intl’(60mins)

    Time between BUP acceptance at airside(last unit) and check-in completed

  • 8. Export Cargo Mishandling Ratio, Intl Shipment(<2%)

    Percentage of mishandled export shipments