MONTHLY SERVICE QUALITY REPORT

Monthly updates for our service quality

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2020 Export Truck Queuing Time, Intl’(60mins) Import VCT Completion Time, Intl’(60mins) Domestic Inbound Shipment Break-down(3hrs) Break -down for General Cargo, Intl’(5/7hrs) Break-down for PER Cargo, Intl’(3hrs) Break-down for Express Cargo, Intl’(90mins) Check-in Time for BUP, Intl’(60mins) Export Cargo Mishandling Ratio, Intl Shipment(<20%)
JAN T1 96.34% 99.8% - 100% 100% 100% 100% 0.13%
T2 100% 99.97% 100% 100% 100% 100% 100% 0%
T3 99.89% 99.99% - 100% 100% 100% 99.93% 0%
FEB T1 99.92% 99.82% - 100% 100% 100% 99.66% 0.01%
T2 100% 99.96% 100% 100% 100% 100% 100% 0%
T3 100% 100% - 100% 100% 99.96% 99.91% 0%
MAR T1 99.76% 99.73% - 99.99% 100% 99.05% 99.71% 0.02%
T2 99.88% 100% 100% 100% 100% 100% 100% 0%
T3 99.46% 99.99% - 100% 100% 100% 100% 0%
APR T1 98.1% 99.53% - 100% 100% 97.26% 99.17% 0.03%
T2 99.82% 99.97% 100% 99.98% 99.8% 99.19% 100% 0%
T3 81.01% 99.99% - 100% 100% 100% 100% 0%
MAY T1 95.71% 99.77% - 99.99% 100% 97.46% 99.84% 0.01%
T2 100% 100% 99.98% 99.94% 100% 99.43% 100% 0%
T3 91.33% 99.99% - 100% 100% 100% 100% 0%
JUN T1 99.74% 99.75% - 100% 100% 100% 99.65% 0%
T2 100% 100% 100% 99.88% 100% 98.32% 98.67% 0%
T3 99.98% 99.99% - 100% 100% 99.95% 100% 0%

Definition:

  • 1. Export Truck Queuing Time, Intl’(60mins)

    Time between agent gets VCT and truck number called for cargo delivery

  • 2. Import VCT Completion Time, Intl’(60mins)

    Time between VCT scanned for delivery and VCT scanned again for delivery finish

  • 3. Domestic Inbound Shipment Break-down(3hrs)

    Time between domestic cargo acceptance at airside (last unit) and breakdown finished

  • 4. Break -down for General Cargo, Intl’(5/7hrs)

    Time between General Cargo acceptance at airside (last unit) and breakdown completed

  • 5. Break-down for PER Cargo, Intl’(3hrs)

    Time between Perishable Cargo acceptance at airside (last unit) and breakdown completed

  • 6. Break-down for Express Cargo, Intl’(90mins)

    Time between Express Cargo acceptance at airside (last unit) and breakdown completed

  • 7. Check-in Time for BUP, Intl’(60mins)

    Time between BUP acceptance at airside(last unit) and check-in completed

  • 8. Export Cargo Mishandling Ratio, Intl Shipment(<20%)

    Percentage of mishandled export shipments