MONTHLY SERVICE QUALITY REPORT

Monthly updates for our service quality

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2022 Export Truck Queuing Time, Intl’（60mins） Import VCT Completion Time, Intl’（60mins） Domestic Inbound Shipment Break-down（3hrs） Break -down for General Cargo, Intl’(5/7hrs) Break-down for PER Cargo, Intl’(3hrs) Break-down for Express Cargo, Intl’(90mins) Check-in Time for BUP, Intl’(60mins) Export Cargo Mishandling Ratio, Intl Shipment(<20%)
JAN T1 98.04% 98.92% - 99.97% 98.31% 93.02% 98.78% 0%
T2 97.95% 99.93% 100% 98.19% 98.99% 81.86% 97.54% 0%
T3 99.95% 99.98% - 99.91% 99.65% 96.39% 97.44% 0%
FEB T1 99.28% 99.17% - 100% 97.92% 80.4% 99.41% 0%
T2 99.81% 100% 100% 99.57% 99.16% 89.31% 95.27% 0%
T3 99.83% 99.98% - 99.97% 99.1% 95.14% 98.85% 0%
MAR T1 95.41% 99.19% - 100% 99.79% 71.72% 100% 0%
T2 99.07% 100% 100% 98.45% 96.21% 86.49% 98.54% 0%
T3 99.98% 99.97% - 99.7% 99.28% 96.52% 99.17% 0%
APR T1 100% 99.55% - 100% 100% 95.4% 100% 0%
T2 100% 100% 100% 98.1% 100% 81.59% 98.88% 0%
T3 100% 99.98% - 99.67% 100% 98.35% 100% 0%
MAY T1 100% 99.55% - 100% 100% 95.4% 100% 0%
T2 100% 100% 100% 98.1% 100% 81.59% 98.88% 0%
T3 100% 99.98% - 99.67% 100% 98.35% 100% 0%
JUN T1 98.78% 99.29% - 99.59% 98.56% 87.14% 99.43% 0%
T2 100% 100% 100% 97.55% 99.27% 74.12% 97.85% 0%
T3 99.83% 99.98% - 99.46% 100% 97.43% 99.91% 0%

Definition:

  • 1. Export Truck Queuing Time, Intl’(60mins)

    Time between agent gets VCT and truck number called for cargo delivery

  • 2. Import VCT Completion Time, Intl’(60mins)

    Time between VCT scanned for delivery and VCT scanned again for delivery finish

  • 3. Domestic Inbound Shipment Break-down(3hrs)

    Time between domestic cargo acceptance at airside (last unit) and breakdown finished

  • 4. Break -down for General Cargo, Intl’(5/7hrs)

    Time between General Cargo acceptance at airside (last unit) and breakdown completed

  • 5. Break-down for PER Cargo, Intl’(3hrs)

    Time between Perishable Cargo acceptance at airside (last unit) and breakdown completed

  • 6. Break-down for Express Cargo, Intl’(90mins)

    Time between Express Cargo acceptance at airside (last unit) and breakdown completed

  • 7. Check-in Time for BUP, Intl’(60mins)

    Time between BUP acceptance at airside(last unit) and check-in completed

  • 8. Export Cargo Mishandling Ratio, Intl Shipment(<2%)

    Percentage of mishandled export shipments