MONTHLY SERVICE QUALITY REPORT

Monthly updates for our service quality

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2024 Export Truck Queuing Time, Intl’(60mins) Import VCT Completion Time, Intl’(60mins) Domestic Inbound Shipment Break-down(3hrs) Break -down for General Cargo, Intl’(5/7hrs) Break-down for PER Cargo, Intl’(3hrs) Break-down for Express Cargo, Intl’(90mins) Check-in Time for BUP, Intl’(60mins) Export Cargo Mishandling Ratio, Intl Shipment(<20%)
JAN T1 99.83% 99.48% - 100% 99.93% 98.66% 100% 0%
T2 98.73% 100% 100% 99.98% 100% 100% 100% 0%
T3 99.46% 99.98% - 100% 100% 100% 100% 0%
FEB T1 99.65% 99.64% - 100% 100% 97.66% 100% 0%
T2 99.15% 99.97% 100% 99.95% 100% 100% 100% 0%
T3 99.48% 99.98% - 100% 100% 99.89% 100% 0%
MAR T1 99.73% 99.51% - 100% 100% 98.71% 99.84% 0%
T2 100% 99.98% 100% 100% 100% 99.37% 100% 0%
T3 99.72% 99.99% - 100% 100% 99.47% 99.94% 0%
APR T1 99.75% 99.56% - 100% 100% 98.72% 100% 0%
T2 99.2% 99.81% 100% 100% 100% 99.02% 100% 0%
T3 99.64% 100% - 100% 100% 100% 100% 0%
MAY T1 99.61% 99.64% - 100% 100% 95.92% 100% 0%
T2 98.7% 99.84% 100% 100% 100% 99.32% 100% 0%
T3 99.86% 99.99% - 100% 100% 99.9% 100% 0%
JUN T1 - - - - - - - -
T2 - - - - - - - -
T3 - - - - - - - -

Definition:

  • 1. Export Truck Queuing Time, Intl’(60mins)

    Time between agent gets VCT and truck number called for cargo delivery

  • 2. Import VCT Completion Time, Intl’(60mins)

    Time between VCT scanned for delivery and VCT scanned again for delivery finish

  • 3. Domestic Inbound Shipment Break-down(3hrs)

    Time between domestic cargo acceptance at airside (last unit) and breakdown finished

  • 4. Break -down for General Cargo, Intl’(5/7hrs)

    Time between General Cargo acceptance at airside (last unit) and breakdown completed

  • 5. Break-down for PER Cargo, Intl’(3hrs)

    Time between Perishable Cargo acceptance at airside (last unit) and breakdown completed

  • 6. Break-down for Express Cargo, Intl’(90mins)

    Time between Express Cargo acceptance at airside (last unit) and breakdown completed

  • 7. Check-in Time for BUP, Intl’(60mins)

    Time between BUP acceptance at airside(last unit) and check-in completed

  • 8. Export Cargo Mishandling Ratio, Intl Shipment(<2%)

    Percentage of mishandled export shipments