MONTHLY SERVICE QUALITY REPORT

Monthly updates for our service quality

HOMEInformation CenterMonthly Service Quality Report

2022 Export Truck Queuing Time, Intl’(60mins) Import VCT Completion Time, Intl’(60mins) Domestic Inbound Shipment Break-down(3hrs) Break -down for General Cargo, Intl’(5/7hrs) Break-down for PER Cargo, Intl’(3hrs) Break-down for Express Cargo, Intl’(90mins) Check-in Time for BUP, Intl’(60mins) Export Cargo Mishandling Ratio, Intl Shipment(<20%)
JAN T1 98.04% 98.92% - 99.97% 98.31% 99% 98.78% 0%
T2 97.95% 99.93% 100% 98.19% 98.99% 81.86% 97.54% 0%
T3 99.95% 99.98% - 99.91% 99.65% 96.39% 97.44% 0%
FEB T1 - - - - - - - -
T2 - - - - - - - -
T3 - - - - - - - -
MAR T1 - - - - - - - -
T2 - - - - - - - -
T3 - - - - - - - -
APR T1 - - - - - - - -
T2 - - - - - - - -
T3 - - - - - - - -
MAY T1 - - - - - - - -
T2 - - - - - - - -
T3 - - - - - - - -
JUN T1 - - - - - - - -
T2 - - - - - - - -
T3 - - - - - - - -

Definition:

  • 1. Export Truck Queuing Time, Intl’(60mins)

    Time between agent gets VCT and truck number called for cargo delivery

  • 2. Import VCT Completion Time, Intl’(60mins)

    Time between VCT scanned for delivery and VCT scanned again for delivery finish

  • 3. Domestic Inbound Shipment Break-down(3hrs)

    Time between domestic cargo acceptance at airside (last unit) and breakdown finished

  • 4. Break -down for General Cargo, Intl’(5/7hrs)

    Time between General Cargo acceptance at airside (last unit) and breakdown completed

  • 5. Break-down for PER Cargo, Intl’(3hrs)

    Time between Perishable Cargo acceptance at airside (last unit) and breakdown completed

  • 6. Break-down for Express Cargo, Intl’(90mins)

    Time between Express Cargo acceptance at airside (last unit) and breakdown completed

  • 7. Check-in Time for BUP, Intl’(60mins)

    Time between BUP acceptance at airside(last unit) and check-in completed

  • 8. Export Cargo Mishandling Ratio, Intl Shipment(<2%)

    Percentage of mishandled export shipments