Services
Monthly Service Quality Report
Definition
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1. Export Truck Queuing Time, Intl’ (60mins)Time between agent gets VCT and truck number called for cargo delivery
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2. Import VCT Completion Time, Intl’ (60mins)Time between VCT scanned for delivery and VCT scanned again for delivery finish
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3. Domestic Inbound Shipment Break-down (3hrs)Time between domestic cargo acceptance at airside (last unit) and breakdown finished
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4. Break-down for General Cargo, Intl’ (5/7hrs)Time between General Cargo acceptance at airside (last unit) and breakdown completed
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5. Break-down for PER Cargo, Intl’ (3hrs)Time between Perishable Cargo acceptance at airside (last unit) and breakdown completed
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6. Break-down for Express Cargo, Intl’ (90mins)Time between Express Cargo acceptance at airside (last unit) and breakdown completed
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7. Check-in Time for BUP, Intl’ (60mins)Time between BUP acceptance at airside (last unit) and check-in completed
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8. Export Cargo Mishandling Ratio, Intl Shipment (<2%)Percentage of mishandled export shipments
